Hosting FAQs
You may find general information relating to hosting options
here.
For technical FAQs
this is a good place to start. For a overview
of the differences between J2EE accounts click
here.
Alternatively, if you have any other questions we've neglected to cover, please get in touch!
What happens if I go over my bandwidth limit?
We alert you, the cost for each additional 1GB of bandwidth is priced at £1.99.
How long do accounts take to be setup?
The only real variable which delays matters is DNS (Domain Name Service), we can setup a subdomain of nameonthe.net
to use during transitional periods. Typically accounts are set up within 4 working hours.
I already have a domain name, can I transfer it?
Yes, you can either change the authoritative nameservers for your domain so we manage the DNS for you.
Alternatively if you can manage the existing DNS records, simply point the www record to the IP address
of the server we assign to you.
We have a live site and don't want any downtime during the move?
This is a typical problem. However, we set up a temporary subdomain of nameonthe.net, i.e. yoursite.nameonthe.net
which you can use to point your ftp/web client to upload and test your web application(s). Once you're
satisfied the DNS can be 'flipped' making for a seamless migration.
Can I use third party Java packages?
Yes, simply place them in an area where your web application's classloader can find them, typically within the WEB-INF/lib
directory. Please see the
servlet hosting comparison for further detail.
What is the heap restriction on private JVM instances?
We don't limit the heap as this will very often produce OutOfMemory exceptions for larger
apps. Some ISPs do this to maximise the number of private JVMs on a server or charge extra
for a larger heap, our solution is simply to install more memory.
Can I upgrade from a shared JVM to a private JVM?
Absolutely, you can upgrade at any time with zero downtime!
Do accounts come with email support?
Yes, you can manage your email accounts using our control panel.
Do I need a domain name to use your service?
No, we can provide a subdomain of nameonthe.net. Alternatively, sign up for a year and
get a free domain name!
Can a single user overrun a shared server?
No, using a combination of operating system features and constant monitoring using SNMP traps
no one user can monopolise system resources.
Do you restart Tomcat periodically?
Absolutely not! Some ISP restart Tomcat as frequently as 15 minutes to 'assist' users who want their webapps redeployed.
With the Tomcat manager app, auto deployment and hot reloading, this is totally unnecessary.
How do I transfer my site to you?
You'll need to change the DNS details, you can either change the authoritative nameservers to ours (ns1.nameonthe.net &
ns2.nameonthe.net) or modify your existing DNS to point your domain to the IP address we assign to you.
Can you register domains for me?
Yes, we charge £9.99 for *.uk's and £19.99 for .com/.net/.org domains for 2 years.
Can I run PHP in conjunction with JSPs?
Yes
Can we have our own IP address?
Yes
What operating system do you use?
We've moved away from Redhat to Debian Linux as our platform of choice. Redhat's new Fedora project remains popular with ISPs although it is totally unsupported: 'Bleeding edge Linux technology for developers and technology enthusiasts using Linux in non-critical computing environments.' (source - http://www.redhat.com/apps/download/). We use FreeBSD machines for internal development use.
Version: 1.3
Date: 09/05/2005