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We accept the following payment methods:
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Tomcat Support
Q) HELP!!!! We've just upgraded to a new version of Tomcat and our http://www.mycom.com/servlet/ProductionServlet no longer works, the site's down and our client is going bananas. See here for the explanation
This represents a classic example of a support query we see. While Tomcat is an powerful and
immensely popular open source Servlet/Jsp container which can bring extraordinary
benefits when used within your web infrastructure, it still remains an open source project with
all the characteristics of open source software. Lack of documentation, or worse inaccurate,
uncommented changes in features, no true support apart from a mailing list and no redress
if things go awray. The high level of traffic which passes through the Tomcat support mailing
lists indicates that many have had serious and frustrating problems (often very expensive)
using Tomcat.
As veterans in providing Java support and hosting using Tomcat we provide ongoing support for enterprises who use
Tomcat within their technical infrastructure.
Some of the most common support requirements are enumerated below:
- Deployment of Tomcat
- Apache / Tomcat integration using web connector(s)
- Configuration of web applications
- Automated Startup / Shutdown
- JNDI Resource configuration
- Unexpected stack traces
- Non-neutrality issues - runs on dev. but not on live.
- Troubleshooting
We also provide per incident support at £99 per incident.
Please see Table 1 for ongoing support agreements:
Table 1.
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Plan
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Bronze
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Silver
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Gold
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Support Medium
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Email
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Email / Telephone
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Email / Telephone
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Coverage
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9am-5pm Mon-Fri
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9am-7pm Mon-Fri
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24/7
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Email Response time
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4 hours
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4 hours
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2 hours
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Telephone Response time
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-
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2 hours
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1 hours
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Incidents per month
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5
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10
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unlimited
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Number of Tomcat instances
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1
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5
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unlimited
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Cost (per month)
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£49
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£159
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£249
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Notes.
- Hours are local to the UK
- Service Level details can be found here
You may find that you would like to relinquish the responsibility of configuring, maintaining and upgrading Tomcat,
which we can do on two levels.
- On your hardware and within your infrastructure
- On our hardware and within our hosting environment
If you would like to find our more about our support programs or discuss in greater detail any aspect please e-mail or call us.
Contact +44 0870 1657215, e-mail tomcatsupport@nameonthe.net
Support Answer: In later versions of Tomcat the invoker servlet is commented out within in the global web.xml
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